From the feedbackedit tab, while editing your survey, you can click the print icon, or you can export your survey to ms word or adobe pdf and print from those files. A forprofit higher education company engaged with verint experts in an impact 360 speech analytics managed services arrangement to help it more effectively come up to speed and fully utilize the software, gaining quantifiable strategic and tactical data to substantiate and address issues and opportunities with regard to the student experience. Audience this guide has been prepared for the following audience. Zeacom wfm plugins workforce management wfm zcc for use in a range of popular wfm systems including. Application notes for verint impact 360 with avaya proactive contact and avaya communication manager using single step conference issue 1. Get verint impact 360 user guide pdf file for free from our online library. Workforce optimization suite, youll gain deeper visibility into organizational performance and customer needs.
Thats why verint systems offers impact 360 workforce. Privacy and your personal information the software for this free edition automatically communicates with a verint website. Verint video intelligence solutions iv safety always observe the following precautions to reduce the risk of injury and equipment damage. The content producer installationupgrade guide describes how to install or update the content producer application. Voice recording systems drlink, ip drlink, trunk, extension application name. I have created an ad hoc report in verint impact 360 that pulls shift activities such as sick, no call n. Promero will research and recommend the best solution to meet your needs. Verint community free edition end user license agreement. Impact 360 is a suite of enterprise workforce optimization. Longer detection range and higher detection rates equate to improved security, cost savings and commercial gains. We look forward for the opportunity to work with your company. Verint impact 360 workforce management sound communications.
Verint witness actionable solutions is the worldwide leader in enterprise workforce optimization wfo. The quality of your customer interactions can make the difference between satisfied, longterm customers and unhappy customers who are likely to defect and costly to replace. This powerful, analyticsdriven workforce optimization solution combines software and services to help your business improve everything from customer interactions in your contact center to underlying backoffice business processes that impact the customer experience. Impact 360 is a powerful, analyticsdriven workforce optimization solution that can help your organization understand whats happening in its customerfocused. Verint workforce optimization helps contact centers, branch and backoffice operations, marketing and customer care, and financial compliance organizations deliver worldclass customer experiences. Impact 360 content producer user guide verint systems. These latest awards underscore the value verint software and services bring to its global customer base. Verint impact 360 change from centera to ecs dell community.
Verint systems 360 workforce optimization and impact 360. Plan, schedule and forecast how many agents will be required to best balance service levels needs and costs with verint impact 360. Alcatellucent application partner program interworking report partner. Deliver implementation and upgrade training on verint impact 360, verint impact 360 user manual compiled pdf, doc, ppt compiled documents for verint impact 360 user manual. In the compliance testing, the verint impact 360 used the event services interface from avaya proactive contact to obtain information on agent states and outbound calls, and used the avaya communication. Impact 360 is business performance management software. Verint s impact 360 workforce management suite or impact 360 for short is an automated, unified, enterprisewide workforce management solution that helps you plan, forecast, and schedule employees to match workload across customerserving departments.
Impact 360 quality monitoring and audiolog interaction quality. Verint media recorder is a packaged solution that brings multimedia recording together with key functionality. Unauthorized use, duplication, or modification of this document in whole or in part without the written consent of verint systems inc. Acces pdf verint impact 360 user guide verint impact 360 user guide 2007 09 20 14 07 impact 360 enterprise workforce optimisation for back office operations improving verint wfo monitoring adherence agent opening and using my adherence. Verint witness actionable solutions offers two quality monitoring solutions. Verint impact 360 user guide by bryansweeny3063 issuu. In the contact center wfo involves solutions with predefined workflows that deliver unique information to help enhance contact center productivity and quality. Then load the outsourcers planned staffing schedule back into impact 360 even if the outsourcer uses a different workforce management system. Verint impact 360 ad hoc reporting call centre hello everyone. Impact 360 content producer installation and upgrade guide. Ultra, audiolog, witness, the witness logo, impact 360, the impact 360 logo, improve everything, equality, contactstore, and click2staff are trademarks or registered. Benefits of pureactiv include highly accurate, long range detection capability for outdoor scenes. Overview content producer is comprised of authoring, editing, and conversion tools to develop learning clips that engage your audience and provide educational information about a.
This is the fifth edition of the nextiva hdr 1800 user guide. Transform training from a sporadic, inconsistent, one size fits all activity into a seamless, automatic process tailored to the needs of download pdf documents. Our impact 360 for public safety powered by verint media recorder is a packaged solution that brings multimedia recording together with key functionality for enhancing performance in 911 centers, including quality assurance, performance management, incident investigation and. Avaya verint wf0 12 how to create an agent profile this short video is. Workforce optimization wfo is a unified suite of cloud solutions for capturing interactions and managing the performance of employees across the enterprise. Exporting survey data from verint exporting survey questions print survey questions there are two ways you can print your survey questions. Impact 360 extracts critical information from customer interactions. Alcatellucent application partner program interworking report edition 01 page 5282. Verint systems is a software company and offers a software title called impact 360.
Simply share your staffing requirements with your outsourcer. This pdf ebook verint impact 360 user guide is available within some versions at. Security camera, security system user manuals, operating guides. Impact 360 desktop applications deployment reference and installation guide 6 confidential and proprietary information of verint systems inc. All of verint s recent press releases can be found and viewed in the press room.
Verint for financial trading to meet the needs of trading rooms. Revision 4 april 2012 this is the fourth edition of the nextiva hdr 1800 user guide. Impact 360 for backoffice operations is part of the impact 360 workforce optimization solution from verint witness actionable solutions. Hi all ihac that is requesting us help to change its application verint impact 360 connection string from centera cas to ecs cas looking at. Do not connect the nextiva s1800e series devices to any cabling bnc, poe or otherwise that runs outdoor. Verint impact 360 user manual compiled pdf, doc, compiled documents for verint impact 360 user manual. Information message, login below to adtech globals stratx login username. Alcatellucent application partner program interworking.
Application notes for verint impact 360 with avaya. And when you factor in multiple sites, expanded media options, staff proficiencies, work preferences, and customer expectations, the task of forecasting and scheduling can become difficult to manage without sophisticated analysis. Verint workforce management can help simplify the complex task of forecasting and scheduling, even with large numbers of employees, complex scheduling. Impact 360 content producer installation and upgrade guide 7 confidential and proprietary information of verint systems inc.
With impact 360, your branches, remote, and backoffice operations as well as your contact center can capture, share, and act on information from across the enterprise. Some alternative products to impact 360 include astuity bpm, host analytics epm platform, and board. Download verint impact 360 recording brochure business. Verint workforce optimization is a call recording solution. Audiolog, witness, the witness logo, impact 360, the. Impact 360 unifies performance management, workforce management, fulltime recording, quality monitoring, and elearning under one platform that provides a single user interface and centralized system administration and reporting along with new software for customer feedback. Verint impact 360 is a call recording solution for contact centers. Aspect, verint impact 360 wfm, symon and iex totalview. Impact 360 recording provides synchronized voicedata recording and realtime monitoring across traditional tdm, ip, and mixed telephony environments. Desktop applications deployment reference and installation. We offer impact 360, a workforce optimization solution that combines software and services to help your business improve everything from customer interactions in your contact center to underlying backoffice processes that impact the customer experience. Verint impact 360 workforce management business systems.
The impact 360 workforce management solution can be used if your call center is outsourced. Save this book to read verint impact 360 user guide pdf ebook at our online library. Content producer is used to create slides and clips for use as training material that can be used with elearning systems in your organization. Verint impact 360 training manual ultimatesecuritycourse.
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